Position Overview

We are seeking a highly driven, self-directed General Manager to lead the overall performance, culture and financial success of our cemetery. This is not a maintenance role, this is a leadership role.

The General Manager serves as the central authority on-site, responsible for aligning sales, operations and administration while driving accountability, growth and operational excellence. You will work closely with a dedicated Sales Manager and Operations Manager, but this role requires someone who can set direction, make decisions confidently and execute without constant oversight.

If you are a proactive leader who sees what needs to be done and does it — this role is for you.

What You’ll Be Responsible For

Leadership & Accountability

• Lead and direct the Sales Manager and Operations Manager with clarity and confidence.

• Establish performance standards and hold department leaders accountable to results.

• Create a unified, professional culture centered on service, integrity and growth.

• Act as the final decision-maker for day-to-day operational matters.

Strategic & Financial Management

• Develop and manage the annual operating budget.

• Drive revenue performance across pre-need and at-need sales.

• Monitor KPIs across sales, operations and administration — and adjust strategy proactively.

• Maintain oversight of contracts, inventory, purchasing, accounts receivable and recordkeeping.

• Identify opportunities for operational improvement and cost control.

Operations & Service Excellence

• Partner with the Operations Manager and Grounds Superintendent to ensure cemetery grounds, facilities and interment activities meet high standards of precision and care.

• Ensure families receive a seamless, compassionate and professional experience at every touchpoint.

• Support front-line staff in resolving complex service issues with professionalism and empathy.

Community & Representation

• Represent the cemetery within the community and cultivate strong relationships with funeral homes, churches and civic organizations.

• Promote a positive public image and maintain strong referral networks.

Compliance & Risk Management

• Oversee compliance, trust reporting and regulatory requirements in coordination with the Cemetery Compliance Administrator.

• Ensure accuracy of records, maps, interment rights and filings.

• Promote and enforce safety standards for staff and visitors.

Who You Are

We are looking for someone who:

• Is a true self-starter and takes initiative without waiting for direction.

• Thrives in leadership and does not require micromanagement.

• Thinks both strategically and operationally.

• Is comfortable making difficult decisions with empathy and integrity.

• Leads through influence, accountability and professionalism.

• Understands that service excellence and financial performance must work together.

Qualifications

• Bachelor’s degree in Business, Management or related field preferred.

• 5+ years of leadership experience (cemetery, funeral, hospitality or service-oriented industries preferred).

• Experience managing cross-functional teams and driving performance.

• Proficient in Microsoft Office; CRM or cemetery management software experience a plus.

• Valid driver’s license and reliable transportation.

• Ability to work occasional weekends, holidays (including May) and community events.

• Ability to work both indoors and outdoors; periodic walking of grounds and occasional lifting up to 50 lbs.

If interested in this position please email your resume to chloem@tributeinc.com